Shipping & Return POLICY

SHIPPING
Tracking Your OrderYour shipment confirmation email contains your tracking number. Click here to track USPS deliveries. Or give us a call us at (985) 326-1973 and we’ll be glad to track your order for you.

Order and Shipment Confirmations
When you finish placing an order online, you will receive an order confirmation via email. If you need to make further changes, simply reply to the confirmation email. Once your order has been shipped, you will receive a second email confirming your shipment. After the shipping confirmation has been sent, you can no longer make any changes to your order.

Shipping Policy
All orders will be shipped the first available business day, unless otherwise indicated in your order confirmation. If an item is out of stock, we will notify you of the delay as soon as possible.

International Shipping
We offer international shipping to specific countries. Please be aware that not all of our offerings are able to be shipped outside of the US. Goods will be shipped as sold and customs documents filled out as per government policy. The purchaser is responsible for all local duty and taxes. We ship internationally to these countries; Albenia, Algeria, Antartica, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, Finland, France, Germany, Greece, Greenland, Guatemala, Hungary, Iceland, India, Indonesia, Israel, Italy, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lithuania, Luxembourg, Macedonia, Malaysia, Maldives, Malta, Mexico, Moldova, Monaco, Nepal, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Ireland, Romania, Russia, San Marino, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican, Vietnam

We offer shipping via USPS. Only some USPS services can be tracked overseas. You will not be able to reliably track USPS budget services like First-Class Mail once your package leaves the United States. Specialty Turkish Coffee can not be responsible for packages lost overseas. We strongly advise Priority Mail Express or Priority Mail International for international orders.
Note: USPS Priority Mail Express is NOT currently available for shipments to Russia, Singapore or the Ukraine. We apologize for the inconvenience.
•Your order will be received by your country’s postal system and delivered to you via their service, not the USPS, since the USPS is only present in the United States.

Customs Fees:
•Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged to you in your country in order to obtain your package.
•These fees are NOT included in your shipping charges.
•Specialty Turkish Coffee has no way of estimating customs fees, taxes, duties, etc. Please contact your local customs office for information on your country’s fees.
•We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
•We are not able to mark orders as “gifts” on customs forms because we are a retail store.

Estimated shipping times once we have shipped the package and you receive a tracking number (usually 2-3 business days after the     order is placed.

• USPS Priority Mail Express International – 5-7 business days (Tracking included)
NOT available for shipments to Russia, Singapore, or the Ukraine
• USPS Priority Mail International – 1-2 weeks (No guaranteed tracking)
• USPS First-Class Package International – Varies by destination (No tracking) Note: Up to 13oz

RETURNS
For equipment we allow a 14 day return/exchange time. Items must be in their original condition and packaging. We unfortunately do not accept returns on coffee beans unless the item received was not the item ordered.

Items should be returned to:
Specialty Turkish Coffee
928 City Park Ave
New Orleans, Louisiana 70119

Please include your order number (if known) and your full name, with instructions for exchange or refund. Typical turnaround time for returns/exchanges is about 1-2 weeks once we receive the item(s). For faster turnaround, please use an expedited shipping service and shoot us an e-mail at orders@specialtyturkishcoffee.com. We will do our best to accommodate your request. If the original purchase was made with a credit card, we will credit the credit card for the returned item(s) upon receipt and confirmation of their condition. Items must be in original condition and must be returned within 14 days of purchase for equipment. Shipping charges are not refundable. If we are unable to exchange or repair the item to comply with your request, we may, at our discretion, issue credit to www.specialtyturkishcoffee.com If you have any questions, please contact us at orders@specialtyturkishcoffee.com If you have purchased STC – Specialty Turkish Coffee products through a retailer, check the store’s return policy. Most retailers honor returns and exchanges. If there is a problem, feel free to contact us at orders@specialtyturkishcoffee.com and we will do our best to help.